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Housing Service during Corona Virus Outbreak

The Government has advised all of us to avoid unnecessary contact during the coronavirus outbreak. We want to keep our customers and staff safe during this time. We will only be seeing people by appointment.

Please read the following advice very carefully so that we can help you.

• If you are HOMELESS TODAY and have not been in contact with us, please call 0203 821 1769 for advice about what to do and how we can help.

• If you need help with a housing problem or are at risk of becoming homeless (or have been given a notice by your landlord or a court), please call 0203 821 1769

• If we are already working with you and you need to speak to your caseworker for any reason, please call them on the number that they have given you. If they are not available, your call will be forwarded to another officer who will assist you. Please note that we are likely to be very busy. Unless your query is urgent (you are due to be evicted in the next 14 days or you have found a new property), please email your case officer and only call if you do not hear from them in 3 working days.
• If you need to submit information, please use your smartphone to take pictures of the documents that you have been asked to provide. Please remember to photograph all of the relevant pages/sides of your documents and include your housing application reference on the email subject line. These can be emailed to:
  • if you have an application with us because you are threatened with homelessness or have become homeless.
  • if you are applying to join the housing register
• If someone has asked you to come in for an appointment, please make a note of the persons name and, when you arrive, let the security guard know your name and the name of the person who has asked you to come in.